Returns

Last updated — July 2026

We want you to be certain of your piece. If it is not right for you, you may return it within fourteen days. This page explains how.

Your right to return

You may return an eligible piece within fourteen days of receiving it, for any reason, in line with your right of withdrawal under EU consumer law. Simply let us know within that period that you wish to return your order.

How to start a return

Write to us at info@ercolano.it with your order number and we will send you clear return instructions. Please wait for our confirmation before sending anything back, so we can note your return and help it reach us safely.

Where to send it

Approved returns are sent to our workshop:

Ercolano — Via San Renato 17, 80067 Sorrento (NA), Italy.

Return shipping is arranged and paid by the customer unless the piece arrived faulty or incorrect, in which case we cover it. We recommend a tracked service, as the piece remains your responsibility until it reaches us.

Condition

Please return the piece unused and in its original condition, with all protective wrapping and packaging. Handmade marquetry and lacquer mark easily, so careful repacking protects both your refund and the piece.

Refunds

Once your return reaches us and has been checked, we refund to your original payment method. Refunds are usually issued within a few business days of receipt; the time it then takes to appear on your statement depends on your bank or card provider.

Made-to-order pieces

Pieces made or personalised specifically to your request are prepared for you alone and fall outside the standard right of withdrawal, except where they arrive faulty. We will always make this clear before you order such a piece.